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MANAGEMENT PERFORMANCE & ACCOUNTABILITY ADVISOR I
(Ref: 2001 72030)
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Company:
Location:
Company Industries: |
City of Mesa AZ
US-Arizona-Mesa
Government |
Job Status:
Min Experience Level:
Compensation: |
Full-Time
3-5 Years Experience
$61.0-82.3K per year |
| Posted: |
Tuesday, May 19, 2009 |
Job Description:
City of Mesa Mission
We are dedicated to providing superior services to our customers in order to improve the quality of life for Mesa residents, businesses and vendors.
A Management Performance and Accountability (MPA) Advisor I is responsible for performing complex and diverse activities involving organization level initiatives, systems and performance.
Work is focused in six major areas:
1) Management system design, development and implementation
2) Strategic and operational plan development, monitoring and implementation
3) Performance management
4) Process management
5) Customer and employee research
6) Management consulting services
Management system design activities include: researching and promoting management system methodologies/ innovations; identifying weaknesses, gaps and/or areas for improvement in existing management systems; and presenting needs analysis and recommendations to the City Management.
Strategic and operational planning activities include: coordinating the development of and administering the organizational and department/division level strategic plans; developing reporting and monitoring systems; assisting and coordinating the implementation of Citywide and department/division strategic and operational plans; and providing project design.
Performance management duties include: researching and promoting performance management practices and methodologies; designing, developing and implementing continuous improvement systems, processes and practices; aligning organizational practices and systems with nationally recognized performance criteria such as Malcolm Baldrige and ISO; and building internal capacity within departments for performance management.
Process management duties include: planning, coordinating and administering the use of a standard, systematic process management approach throughout the organization.
Customer research activities include: planning and coordinating the development and implementation of employee and citizen surveys; assisting departments and divisions in the design, development and implementation of surveys and other data collection methods; analyzing data through statistical methods to quantify customer requirements; assessing performance; and presenting results to management and employees.
This class performs related duties as required.
Work requires considerable independent judgment and initiative in combining a broad scope of professional, organizational effectiveness knowledge and sophisticated, analytical judgments in order to resolve a variety of complex Citywide issues. Incumbents are required to carry out assignments without detailed instruction or guidance.
This class receives general supervision from the Management Performance and Accountability Director, who reviews work through conferences and the evaluation of overall results achieved. This class is FLSA exempt-administrative. To view the detailed job description for this class, go to: http://www.mesaaz.gov/jobs.
Please Note: This position works a 4/10 schedule, 7:00 a.m. to 6:00 p.m., Monday through Thursday.
About the Ideal Candidate
The ideal candidate will possess:
• A strong sense of teamwork, present a professional image and exhibit a solid work ethic
• Master's degree and experience in championing Quality initiatives across multiple diverse organizations
• Expertise in statistical process control
• Ability to comfortably work with senior management
• Excellent verbal, writing and presentation skills
Minimum Qualification(s) Required:
Any combination of training, education and experience equivalent to graduation from an accredited college or university with a bachelor's degree in business, public administration, accounting, organizational development, human resources, management or related field. Considerable (3 - 5 years) professional work experience in organizational effectiveness initiatives including any combination of: management system design, performance management, process improvement, strategic planning, survey design and data gathering, outcome evaluation, project management and/or coaching/mentoring.
Preferred/Desirable Qualification(s):
Graduation from an accredited college or university with a master's degree in business, accounting, or public administration is preferred. ISO 9000 Auditor, Malcolm Baldrige Examiner, Six Sigma Black Belt or CPA experience are highly desirable. American Society for Quality (ASQ) and Certified Quality Manager (CQM) certifications are desirable.
Mesa offers a competitive benefits package.
A CITY OF MESA APPLICATION IS REQUIRED. Applications will be available as of the opening date of May 15, 2009. This position will remain open until a sufficient number of applications have been received. First review of applications will be June 1, 2009.
An application for this position, supplements & more information about the City of Mesa are available at: www.mesaaz.gov/jobs
Or apply to: City of Mesa Personnel, 20 E. Main St., P.O. Box 1466, Mesa, AZ 85211-1466
City of Mesa respects, values & welcomes diversity in our workforce. To this end, we encourage all interested people to apply.
Call for information: (480) 644-2365.
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