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DIRECTOR, BUSINESS PROCESS AND QUALITY ASSURANCE/S
(Ref: 315848)
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Company:
Location:
Company Industries: |
Unitedhealth Group .
US-Minnesota-Edina
Healthcare |
Job Status:
Min Experience Level:
Compensation: |
Full-Time
3-5 Years Experience
Not Specified |
| Posted: |
Thursday, November 12, 2009 |
Job Description:
UnitedHealth Group is an innovative leader in the health and well-being industry, serving more than 55 million Americans. Through our family of companies, we contribute outstanding clinical insight with consumer-friendly services and advanced technology to help people achieve optimal health.
UnitedHealthcare is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system.
When you work with UnitedHealthcare, what you do matters. It's that simple…and it's that challenging.
In providing consumer-oriented health benefit plans to millions of people, our goal is to create higher quality care, lower costs and greater access to health care. Join us and you will be empowered to achieve new levels of excellence and make a profound and personal impact as you contribute to new innovations in a vital and complex system.
The Product Business Process & Quality Assurance Director is accountable for:
- Overseeing the management and execution of process improvement projects for the Product and Innovation organization within the constraints of budget, schedule and scope
- Leading a team of business process analysts who identify best practices and process rationalization, ensuring team resources are aligned to UnitedHealthcare's highest priorities
- Driving quality assurance, with an emphasis on transparency, root cause analysis, cross-functional feedback and data collection, and data interpretation for optimal performance
- Coaching and staff development for Six Sigma methodologies
- Collaborating with Project Management and key operational functions to ensure comprehensive process efficiency
Responsibilities include, but are not limited to:
- Driving process rationalization and transparency for Product Development lifecycle, including the development and administration of plans across multiple platforms.
- Driving quality improvement across complex, integrated processes
- Establishing and training project management standards, process business rules and tools to be used throughout the organization
- Orchestrating and/or attending cross-functional meetings to support resource alignment; project issue resolution and communication of project status
- Engaging with UHG IT Product Development Support team to facilitate work on Product and Innovation strategic initiatives
- Collaborating with key Product partners to establish process and tools for Product development lifecycle management
- Fostering and maintaining collaborative relationships with internal customers, cross functional and cross segment business partners to ensure all product development implementations result in high quality execution and timely completion
- Mentoring and coaching team members on Six Sigma, Product Creation and Lifecycle Management process and deliverables
- Providing project leadership, direction and insight, including:
- Making presentations to management on project updates and expected results
- Maintaining integrity of program scope as defined by the Product and Innovation business owner(s)
- Tracking, assigning and resolving issues including escalation to senior management
- Canvassing team to identify all project risks, developing mitigation ideas and working to have strategies in place should they be needed
- Establishing and executing a project communication plan
- Indentifying conflict and managing resolution
- Negotiating with functional managers to obtain key resources or materials
- Developing and communicating project Key Performance Indicators (KPIs) and proactively acting to improve project performance
Regardless of your role at UnitedHealthcare, the support you feel all around you will enable you to do what you do with energy, integrity, and confidence. So take the first step in what is sure to be a fast paced and highly diversified career.
- Master's degree in business or health care preferred
- Bachelor's degree or commensurate experience
- At least 2 years of Black Belt or Master Black Belt experience
- At least 3 years of project management experience
- PMP, PMI or equivalent industry recognized certification, preferred
- Experience leading large, complex process improvement or program management initiatives with multiple projects and dependencies, including system build/enhancement and integration of multiple business processes or systems
- At least 2 years of experience managing business analysts, including mentoring of greenbelt and black belts.
- Excellent team leadership, strong communication and organizational skills
- Strong project management skills, good business analysis skills, proficient computer skills and good writing skills
- Able to work with and communicate with all levels of the organization
- High energy, detail-oriented individual who is adaptable to change and requires minimal direction
- Knowledge of Healthcare products
- Broad understanding of other functions and business processes (e.g., Operations, IT, Regulatory/Compliance, Marketing, Underwriting, etc.)
- Detailed knowledge of Stage-Gate process and/or Product Development lifecycle
- Effective people management experience
Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.
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