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LEAN SIGMA DEPLOYMENT MANAGER
(Ref: CAT/PE)
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Company:
Location:
Company Industries: |
Roundpeg Associates
United Kingdom-various
Telecommunications |
Job Status:
Min Experience Level:
Compensation: |
Full-Time
3-5 Years Experience
£50-70K per year + plus package |
| Posted: |
Wednesday, November 04, 2009 |
Job Description:
We are currently recruiting for one of the most dynamic, fast and furious ‘media’ businesses in the UK today. We are looking for hands on but established Lean professionals with a good working knowledge of Six Sigma and more importantly, call centre experience. This is a very exciting opportunity to be part of the senior advisory team looking to redesign the call centre experience for my client. This is a complete redesign, not a remodel, and the business is keen to get it right first time, creating a world class show piece.
The current team is 10 strong, with over 700 people in the business trained and certified to GB level. This is however a LEAN program and the team is takes a pragmatic and effective approach to change and project identification and management. As a result we are now looking at a change program that has been established for only 18 months but that is being pulled into the business at all levels to ensure that targets and SLAs are hit. We are looking to recruit two people into the team to help manage some of this increased business need, please expect to be busy!
You will have 4 years plus working in a LEAN role, preferably within a call centre environment. You will have a good awareness of six sigma and confidence to use tools when appropriate. You will have been involved in the training and mentoring of more junior staff, as a result you will be able to inspire and communicate well. You MUST be able to create a feeling of high energy and ‘can do’ to the staff around you, working with them, working with their knowledge whilst also looking at the larger business objective.
This is a challenging but fun role. You will be given the autonomy to use your skills in a Greenfield environment, working with the existing teams to understand the issues that they face currently as well as working with other businesses to benchmark externally and with one goal - to establish the ‘perfect’ call centre………good luck!
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