Customer Solutions Developer
Ref: USMI13850
| Company: | Genworth Financial |
|---|---|
| Location: | US-North Carolina-Raleigh |
| Company Industries: | Insurance, Advertising/Marketing |
| Job Status: | Full-Time |
| Min Experience Level: | 5-10 Years Experience |
| Compensation: | Unspecified - Competitive Salary and Benefits Package |
| Posted: | Friday, May 25, 2012 |
Requirements
Qualifications/Requirements:
• 5-10 years Marketing and/or Product Development experience
• BA/BS with concentration in Business, Marketing or related work experience
• Comprehensive knowledge of US mortgage insurance industry
• Strong strategic thinking and analytical skills
• Must be highly energized by work in a dynamic, cross-functional environment
• Change Agent with ability to influence organization at all levels / Collaborative style
• Process and Customer Orientation
• Superior communication skills - written and spoken
• Project management experience
• Strong Excel and PowerPoint skills required
• Ability to work effectively in a culturally diverse work group
• Ability to work extended hours as business demands
• Work at high level with minimal supervision
• Ability to manage multiple, simultaneous responsibilities
• Ability to travel domestically as needed
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Job Description
Customer Solutions Developer
Responsibilities:
• Develop both marketing and product customer solutions, which includes identifying customer needs, developing and identifying solution concepts, validating concepts with sales and customer, quantifying the opportunity and developing a business case, driving through appropriate internal toll gate processes (NPI, Commercialization, etc.), executing implementation plan
• Commercialize solutions including working with sales to identify target customers, working with marketing communications on supporting marketing elements (collateral, email, events, promotion, etc.), working with training team to identify and develop training needs (internal and external)
• Develop performance metrics to track results. Work with sales operations to automate collection of data and develop dashboards when needed
• Serve as customer segment specialist (Credit Union, Community Bank, etc.) which includes identifying customer needs through existing and new channels (customer roundtables, conferences, trade associations, etc.), develop segment strategies, drive and report segment performance versus operating plan, own segment value proposition, lead cross-functional segment teams