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Operational Excellence Director

at Presidio Trust
Location San Francisco, California
Date Posted June 12, 2017
Job Type Full-time


The Presidio Trust is seeking an Operational Excellence Director to lead the Trust’s drive to excellence in our internal operations. The Presidio Trust is one of a kind: a stand-alone federal agency, with a board of directors reporting directly to the President of the United States. We have the unique mission of operating a financially self-sustaining national park in one of the most spectacular locations in America. Starting as a military base under Spanish jurisdiction in the 1700s, and now operating as a National Historic Landmark District, the Presidio has been transformed into a national park with majestic views of the San Francisco Bay and the Golden Gate Bridge. Using our 1300 buildings, we earn all our own revenue by leasing homes to families and offices to organizations, and operating a hotel, golf course and restaurants. We use that income to renovate, maintain and operate a park with a historic forest, a wide range of native plants and animals, the only campground in San Francisco, archeological excavations, and hundreds of historic buildings.

To meet our mission, we need an Operational Excellence Director to assist Trust executives, managers and line staff to achieve our goals of diversifying our visitorship and being a model environmental and financial steward of the Presidio by leading our process improvement work. Reporting to the CEO, you will help us unleash our talented staff members’ creativity to break through barriers and make our work more satisfying to park users, tenants, partners and staff. We’re looking for someone with a mastery of Lean process improvement, advanced knowledge of management and organizational principles and practices, and a strong sense of humor and desire to have fun at work with colleagues.

Applications received by July 5, 2017 will receive first consideration. We are planning to hold the first round of interviews on July 12 & 13, the second round of interviews on July 19, and the third round of interviews on July 24.


  • Support the development and maturation of a Trust-wide culture of learning, data-based decision making, experimentation and prototyping, and testing and refining changes before implementing them broadly.
  • Support the development and maturation of a servant leadership management culture.
  • Assist the Trust to create meaningful and measurable action plans for achieving our strategic goals using catchball and other means to ensure that input and buy in is obtained at all levels of the organization.
  • Design and implement a plan, to be continuously evaluated and refined, for assisting the organization to drive to operational excellence. Actively promote a culture of prototyping, small experiments, continuous improvement and creativity.
  • Teach and disseminate Lean and other methods, tools and philosophies that unleash the creativity of staff members to identify potential improvements, conduct small tests of the effectiveness of those improvements, and then implement and spread the staff-developed best known practice.
  • Provide direction and guidance in the development and maintenance of measures of service delivery, quality, cost-effectiveness, timeliness and customer satisfaction by Trust work units.
  • Guide process improvement teams consisting primarily of line staff members to prepare and conduct process improvement events and activities, including developing and preparing materials, coordinating with sponsors and participants, instructing participants on the use of process improvement tools, facilitating team decisions, managing the team’s work, resolving team conflicts, guiding the development of implementation action plans, and conducting follow-up sessions. Support constructive change from an improvement project’s conception, and transfer the ownership to the team leader as the project matures to implementation.
  • Manage a small team of process improvement staff and contractors, and develop/manage a budget.Required
  • Bachelor’s degree and at least five years of experience in Lean process improvement with a proven track record of delivering results, ideally in a leadership role.
  • Lean certification
  • Experience working with all levels of staff members to drive operational improvements.
  • Experience in managing staff and consultants/contractors.
  • Experience in developing and managing a budget.

Background Investigation

The Presidio Trust has identified this position as subject to an employment background investigation which shall consist of a review of applicable county, state and Federal criminal and civil records, state bankruptcy indexes, and a credit report. An individual’s granting of a background investigation and resulting report is voluntary. However, employment in this sensitive position is contingent upon the successful completion of an employment background investigation. The Presidio Trust may refuse to hire an individual, may rescind an offer of employment to an individual, or may review and terminate the employment of a current employee not successfully completing the background investigation.

Financial Disclosure

This position requires the completion of the U.S. Office of Government Ethics (OGE) Form 278, Public Financial Disclosure Report, both as a New Entrant into the position and annually thereafter. The purpose of the financial disclosure system is to assist employees and their agencies in avoiding conflicts between official duties and private financial interests or affiliations.

The Presidio Trust is an equal opportunity employer and actively seeks applications from people of all backgrounds. We offer an excellent benefits package including federal retirement benefits. To apply, send your resume and a cover letter explaining why you are a good fit for this role to or via mail to Human Resources, Attn: Operational Excellence Director position, Presidio Trust, P.O. Box 29052, San Francisco, CA 94129-0052.

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